WiFi EduRoam

This page gives an overview of how to connect to the EduRoam wi-fi service.

You will use your Berkeley email address and a Google key to log into EduRoam.

Step 1: Get your Google Key/Password

You need to create a campus WiFi account, so on your device, use any available internet service and, in a browser, go to: wifi-keys.berkeley.edu

You will need to log in with your CalNet ID. Then [Manage Account] and [Create New]. If you already have an account, then click [Change Password]. In either case, it will generate a key/password for you.  Copy it (as there is no way to look it up again) and then [Save] it.

Step 2: Connect to EduRoam

If you have used EduRoam before, but it is not working now, scroll down to Fix It.

Select EduRoam from the list of available wireless networks, use your Berkeley email and the Google Key to log in. Example:

Name: oski@berkeley.edu Password: 12345

You might get two more prompts:

Verify Certificate? Yes, accept the certificate.

Save credentials. Your computer might ask for a name and password to save this connection information. Note: this prompt is not a wifi function, it is your computer's operating system asking, so use the name and password that you use to log into your computer.

ChromeOS

If you have a Chromebook, then the Join Wi-Fi Network dialog will open and will require some or all of the following information:

  • EAP Method: PEAP
  • EAP Phase 2 Authentication: MSCHAPv2
  • Server CA Certificate: Do Not Validate
  • Domain: berkeley.edu
  • Identity: your Berkeley email (example: oski@berkeley.edu)
  • Password: your Google Key
  • Anonymous Identity: leave this blank

Fix It

Try the options below, based on your device. Any one of the techniques could help.

But first: Restart your device.

The one issue that is critical is using the correct Name and Password. The "name" to use is your berkeley.edu email address. The "password" to use is the one you created wifi-keys.berkeley.edu.

Options for macOS (such as a Macbook)

  • Use Wi-Fi Recommendations: Click the Wi-Fi icon in the menu bar and select "Wi-Fi Recommendations" to identify issues. Note that this only shows if macOS detects a connection issue.
  • Forget Network: Go to System Settings > Wi-Fi, click "Details" next to the network, and select "Forget This Network".
  • Renew DHCP Lease: Go to System Settings > Network > Wi-Fi > Advanced (or Details) > TCP/IP, and click "Renew DHCP Lease".
  • Keychain: It is possible there is an issue with the data stored in your Keychain. Open Application, Utilities, Keychain Access. You will get a prompt giving you the option of [Open Password] or [Open Keychain Access], select [Open Keychain Access]. In the search field type eduroam, and delete all items it finds (if any).

Options for iOS (such as an iPhone or iPad)

  • Forget Network: In Wi-Fi settings, tap the "i" next to the network and select "Forget This Network," then reconnect.
  • Clear DNS settings: Open Wifi Settings > Click "details" next to the network you're trying to connect to > click DNS > delete all of the DNS servers > click OK
  • Toggle Private Wi-Fi Address: Go to Settings > Wi-Fi, tap the "i" next to the network, and toggle off "Private Wi-Fi Address".

More Help

To get help with connecting to EduRoam, you must first get your wifi MAC Address. On a macOS device (such as a Macbook):

  • Go to Apple Menu > System Settings > Network > Wi-Fi, then click Advanced, and look for "Wi-Fi MAC Address".

Then use the appropriate link below: