This page provide help for users that are having problems with Citrix to access Student Views.
Error: You can not log in at this time.
When you browse to citrix.berkeley.edu, and log in with your Calnet ID, you get an error that says you cannot log in at this time.
How to resolve:
- Close your browser;
- Open it again with just a blank tab;
- Clear your browser cache for All Time. For Chrome, you just need to clear Cached Images and Files. You do not need to clear Browsing History or Cookies. If your browser does not have options for what to clear, then clear Everything for All Time.
Error: Citrix will damage computer
When you browse to citrix.berkeley.edu, you get an error message that says that Citrix could damage your computer. This usually happens before you log into Citrix using your Calnet ID.
How to resolve:
- Reboot your computer - do not open any apps;
- Delete everything "Citrix". For MacOS, open Applications and drag Citrix to the trash.
- Reboot your computer again, and this time open your Browser to a blank tab (do not open any other tabs).
- Clear your browser cache for All Time. For Chrome, you just need to clear Cached Images and Files. You do not need to clear Browsing History or Cookies. If your browser does not have options for what to clear, then clear Everything for All Time.
- Install Citrix. Use asc.berkeley.edu/citrix to help with that.